328 ph Privacy Policy

When you register an account with 328 ph, we collect personal details such as your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. During gameplay and transactions, we also record your deposit and withdrawal history, game activity logs, device information, and IP address. This information is necessary to operate your account securely, process payments, and comply with Philippine regulatory requirements. We may also collect information you voluntarily provide when contacting our support team, such as chat transcripts or email correspondence. All data collection is carried out transparently and only to the extent required to deliver our services to Filipino members.

The personal information we collect is used primarily to create and manage your 328 ph account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the gaming experience you expect. We also use your data to send you important account notifications, respond to support requests, and — where you have opted in — inform you about relevant promotions and platform updates. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited behaviour in line with Philippine law. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. Our use of your data is always proportionate to the purpose for which it was collected.

328 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or to protect the rights and safety of our members and the platform. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. Any third party that receives your data is required to maintain standards of protection equivalent to those described in this Privacy Policy.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling member data are trained in data protection best practices. We conduct regular security assessments and promptly address any vulnerabilities identified. While no system can guarantee absolute security, 328 ph is committed to maintaining the highest practical level of protection for every Filipino member's data.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law, resolve disputes, and enforce our agreements. Transaction records and identity verification documents are typically retained for a minimum of five years in accordance with anti-money laundering regulations applicable in the Philippines. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any retention obligations we are legally required to fulfil. We will confirm the outcome of any deletion request within a reasonable timeframe.

As a member of 328 ph based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to restrict or stop processing your data in certain circumstances. You may also withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data rights requests promptly and transparently. To exercise any of these rights, please reach out to us at [email protected].

328 ph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and improve the overall performance of our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. We may also use analytics cookies to understand how members navigate the site so we can make improvements — these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share browsing data with ad networks.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify you through a notice on the platform or via the email address associated with your account. The date at the top of this page always reflects when the policy was last revised. We encourage you to review this page periodically so you remain informed about how we protect your data. Continued use of the 328 ph platform after any update constitutes your acceptance of the revised Privacy Policy.